Walk MS Rewards FAQs

How does the Walk MS Rewards program work?

With Walk MS Rewards, you earn a point for every dollar you fundraise and extra points for completing special actions – like setting a goal or launching a Facebook Fundraiser. Once you accumulate 250 points, you can redeem your points whenever you wish for Walk MS-branded merchandise at our Walk MS Rewards Store.

How do I access the Walk MS Rewards Store?

You’ll find a link to the store at your Walk MS Fundraising Center – your personal fundraising “headquarters” created when you register for Walk MS. Simply click the link to visit the store, shop the merchandise and redeem your points. The first redemption level is 250 points.
   • Go to www.WalkMS.org
   • Log in to your personal fundraising page in the top right hand corner with your username and password.
         

   • Click on the “Visit Rewards Store & Redeem Points” button in your dashboard.
   • Click on “Dashboard.”
         

   • If you are logged in to your Walk MS page from a computer, it will take you to the Walk MS Rewards Store page
      and then along the top of the window you should see your name and your points total
         

   • If you are logged in to your Walk MS page from a smartphone or other device, it will take you to the Rewards Store page
      but you have to click on the three lines on the top left hand corner to see your name and points total.
         

Do I have to redeem my points at a certain time?

No. You can redeem your points whenever you wish. For instance, if you want to redeem your points for Walk MS merchandise BEFORE your event date, you can. If you prefer to hold your points and redeem them later, you can.

What else is new about Walk MS rewards?

With Walk MS rewards, not only can you decide when you want to redeem your points, but you can decide how. For instance, when you reach 1,000 points you can redeem all 1,000 points for one prize – or select a 750-point prize and a 250-point prize or even redeem for two 500-point prizes. Whatever combination works for you!

How long will it take for points to show up in my account?

While fundraising information is processed every weekday, anticipate that it may take two- to four days for information to be reflected in your points total. Additionally, you can check your points total every day by visiting the Walk MS Rewards Store, which is accessible via your personal Fundraising Center. What’s more, all fundraisers with a balance of 100 points or more will receive a monthly email with your rewards point total.

Where do I find my points balance?

You can log into the Walk MS Rewards Store at any time by using the link in your personal Fundraising Center. Additionally, emails will be delivered monthly to those with 100 points or more and will contain your points balance. If you have questions about your points balance, please contact Customer Service at walkms@halo.com, fax toll free 800-582-5961, or call toll free 866-923-1774 Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time (CST) from anywhere in the U.S.

Besides fundraising, how else can I earn points?

Points are awarded for some special promotions and also for the one-time completion of special actions. These actions and their points totals include:

• • Launch a Facebook Fundraiser – 15 points
• • Set a fundraising goal – 10 points
• • Make a Self-donation – 15 points

Will participants without an email address be able to participate in Walk MS Rewards?

Yes, but the communication and redemption process will be different. Participants without an email address who qualify for Walk MS Rewards will receive their points statement and instructions on how to redeem them via regular USPS mail.

What if I don’t want to redeem my points?

If you prefer to save your points and redeem them at a later date, you can do so. Points are carried over from year-to-year as long as you register for Walk MS by the January 31 deadline. If you decide not to redeem your points at all, they will remain in your account.

Who do I contact if I have a question concerning my order?

If you have any questions concerning your order, please e-mail walkms@halo.com, fax toll free 800-582-5961 or call toll free 866-923-1774 Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time (CST) from anywhere in the U.S. To expedite service, please have your sales order number ready. When you submit an order, it is transmitted securely to our fulfillment center in an encrypted format. For further information, please contact Customer Service.

Will I receive an order acknowledgement?

When we receive your order, we'll email you an order confirmation within 24-48 hours after your order has been approved.

Can I change or cancel my order?

To change or cancel an order, please contact us immediately at 866-923-1774 as there may be a chance that we have processed your order for shipment. We will take all reasonable steps to accommodate your request.

How is my order shipped?

All U.S. inventory orders will be shipped via the USPS within 24-48 hours of order receipt (this does not include actual shipping time). Possible exceptions may occur due to back orders, etc. Inventoried products should arrive within 3-6 business days. Please allow up to 15 days production time with additional time for shipping of drop ship products.